India's Outsourcing Evolution: Leading the Global Charge
When it comes to outsourcing, India isn't just flickering on the radar—it's lighting up the sky. A new Deloitte report reveals that a staggering 81% of organizations are gearing up to escalate their outsourcing efforts in India over the next three to five years. Technology enhancement, specialized expertise, and cost efficiency drive this shift, solidifying India's reputation as the global outsourcing nucleus.
AI and Automation: Game Changers in Outsourcing
Gone are the days of mundane, back-office tasks. Outsourcing is shaking off its transactional past in favor of becoming a hotbed of strategic services. Enter AI and automation—98% of organizations are now leaning on service providers for these high-tech solutions. It's not just about having AI; it's about embedding it into contracts with clauses ensuring performance tracks and money-saving maneuvers.
And as outsourcing evolves, so do the contracts. Outcome-based agreements are now in vogue, preferred by 36% of organizations. The focus is on value-driven, innovative collaborations. Cost-saving isn't top-of-mind anymore; it's all about aligning with the bigger business picture—hello, strategic outsourcing!
India's evolving outsourcing models, including GBS centers, third-party engagement, and flexible talent solutions, mirror this new wave. Did someone say Build-Operate-Transfer? Yep, 35% of firms are building on this model to ramp up capabilities without losing grip on operations.
